Refund Policy
Clear refund policy details during trial and after activation.
Last updated: July 20, 2026
1) Eligibility
- Refund requests can be made within 14 days from the first paid activation.
- If service delivery does not match the core offering, the request is reviewed and may be approved.
- Refunds are not granted when the issue is caused by account setup or third-party limits.
2) How to request
- Email support@wapilot.net with invoice number and payment date.
- Include a short description of the issue and any prior support ticket details.
- The team reviews requests within 3–5 business days and shares the decision.
3) Processing time
- Approved refunds are processed in 5–10 business days depending on payment method.
- Any used credit or usage charges are offset before processing the refund.
- Completion is expected within 14 business days from request approval.
4) Exclusions
- Fully customized projects and scoped feature-development outside standard package are non-refundable.
- Policy violations and abuse of service usage may make a request ineligible.
- Issues tied to account-side configuration cannot be auto-approved.